Frequently Asked Questions

Everything you need to know about NSI beauty products and services.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey to your doorstep.

Are NSI products cruelty-free?

Yes, we are committed to ethical beauty. All NSI products are 100% cruelty-free and are never tested on animals at any stage of the production process.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you offer international shipping?

NSI currently ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless shopping experience.

How can I find the right shade for my skin tone?

We provide a comprehensive digital shade finder on each product page. If you need further assistance, our beauty consultants are available via live chat to help you find your perfect match.